YourWay Terms of Service

Last updated: June 2025

Introduction

BY USING THE SERVICE, YOU ARE DEEMED TO HAVE ACCEPTED THE FOLLOWING TERMS & CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS & CONDITIONS, YOU MUST NOT ACCESS THE SERVICE.

You must be at least 18 years old to accept these Terms of Use for Service. We, YOURWAY BOOKING AND SERVICES LTD ("YourWay"), hereby license you to have access to the YourWay Booking and Services Ltd Service Provider Application, together with any updates or supplements to it, as permitted by and subject to, these Terms of Use.

Definitions

The following terms shall have the meanings set forth below:

1. Account - The Service Provider's login gateway to the Application/System.

2. Agreement - The Terms of Use accepted between Yourway Booking and Services Ltd and the Service Provider, encompassing the Price List, Privacy Policy, and chosen subscription/promotion terms.

3. Application / System - Yourway Booking and Services Ltd software and service supported by Yourway Booking and Services Ltd and distributed under the name "Yourway Booking and Services Ltd", available on the internet at https://www.yourwayapp.com. The Application is intended for Service Provider(s) and allows for establishing contact between the Customer and the Service Provider for the purpose of advertising, promotion, offering, and booking services.

4. Booking - a commitment from a Customer, for a particular date and time, to spend money with the Service Provider for requested Services.

5. Customer - a physical person who creates an Account in the Application in order to use the Services offered by Service Provider(s).

6. Customer Application - YourWay software and service operated by Yourway Booking and Services Ltd and distributed under the name "Yourway Booking and Services Ltd", available on the internet in the Yourway Booking and Services Ltd .com domain, via mobile applications for iOS and Android software, and via widgets that can be embedded on websites or profiles in Service Provider(s)' social media (Facebook, Instagram). The Customer Application is intended for Customers and is used to reserve Services by Customers in order to accept contracts for the provision of Services by Service Provider(s).

7. Fee or Fees - the amount detailed in the Price List as the sum due to Yourway Booking and Services Ltd from Service Provider(s) for using the Application.

8. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Protection Regulation data).

9. Service Provider - a natural person, a legal person or entity, or an organizational unit without legal personality who uses the Application under the terms of this Agreement in connection with their business or professional activity and has created an Account in the Application for themselves as an entrepreneur or business, in order to provide Services to Customers.

10. Price List - the document containing the amount of Fees payable by the Service Provider for using the Application.

11. Personal Data Processing Agreement - an agreement pursuant to which the Service Provider, as the data controller, entrusts Yourway Booking and Services Ltd, as the data processor, with any personal data that the Service Provider will process in the Application under the Agreement. The Personal Data Processing Agreement is an obligatory and integral part of the Terms of Use, and the moment of accepting the Terms of Use during the Registration process is also the moment of concluding the Personal Data Processing Agreement. The Personal Data Processing Agreement constitutes Schedule 1 to these Terms of Use.

12. Privacy Policy - the document available at https://www.yourwayapp.com/privacy.

13. Profile - a profile created by the Service Provider in the Application including, among other information: name and address of the Service Provider, contact phone number, email address, employee data including name/nickname, photo; information about the Services offered, including the name of the Service, its description, duration, and price. Each Profile must be exclusive and unique to a single Service Provider and cannot (under any circumstances) be shared between more than one Service Provider.

14. Registration - setting up an Account in the Application or in another way made available by Yourway Booking and Services Ltd (e.g., via Facebook or Google) consisting of completing and confirming the registration form in accordance with the instructions given. After completing the registration process, the Service Provider will be able to log in to the Application.

15. Reservation - making a booking for the Service by the Customer using the Customer Application, indicating the date and time of the booking at a given Service Provider.

16. Service(s) - services offered through the Application by Service Provider(s), in particular in the field of beauty and wellness, broadly defined preventive medicine and others, respectively described in the catalog available at https://www.yourwayapp.com.

17. Subscription Package - a package of services provided by Yourway Booking and Services Ltd using the Application under the conditions set out in separate terms and conditions.

18. Trial Period - means a period of up to 30 calendar days, counted from the day of receipt of the Registration confirmation from the Service Provider, during which the newly registered Service Provider may use the Yourway Booking and Services Ltd services without the need to pay the Fee. During this period, however, the scope of Yourway Booking and Services Ltd's services is limited in relation to the paid offer covered by the Subscription Package and the Yourway Booking and Services Ltd Boost Package. After the Trial Period, access to the test Account may be blocked unless the Service Provider enters into a contract as part of a paid offer.

19. User - Service Provider or Customer.

Preliminary Provisions & Contact Details

This Agreement sets out the terms and conditions for the provision of electronic services by Yourway Booking and Services Ltd via the Application, in particular, the terms of the use of the Application by the Service Provider(s).

You can contact Yourway Booking and Services Ltd by email using the following address: info@yourwayapp.com

Types and Scope of Yourway Services

In return for the Service Provider agreeing to pay the Fees and complying with the terms of this Agreement, Yourway Booking and Services Ltd grants to the Service Provider a non-exclusive, non-transferable, revocable license for the term of this Agreement and limited to the territory of the United Kingdom & Nigeria, taking into account the extraterritorial nature of the internet, to access the Application and Customer Application, respectively, enabling direct contact between the Service Provider and the Customer to make a Booking ("License").

Yourway Booking and Services Ltd provides services to Service Provider(s), which include:

possibility of creating a Service Provider Account and Profile;
the option of using the appointment booking calendar, including managing appointment reservations, Service Provider's staff, and equipment;
receiving and sending SMS and email / push notifications;
access for Users to the Yourway Booking and Services Ltd ICT system, including the widget on the Service Provider's Profile posted on Facebook, the widget on the Service Provider's website, the system for issuing reviews, and connection to the mobile application for Customers to make Reservations on the Service Provider's website and process payments for Service Provider Services;
providing Customers with the possibility of making payments for Services via the System on the terms set out in Schedule 2 hereto.

Yourway Booking and Services Ltd is never a party to contracts accepted between the Service Provider and the Customer, in particular in connection with the Customer's Booking of a Service, and Yourway Booking and Services Ltd does not bear any responsibility for payment for any Services by the Customer or for the performance of any Services by the Service Provider.

Conditions for Accepting and Terminating Agreement

The conclusion of the Agreement between Yourway Booking and Services Ltd and the Service Provider shall occur upon the acceptance of the content of the Terms of Use (including Schedule 1 - Personal Data Processing Agreement), the Price List, and any other binding documents (e.g., the terms of promotion, Subscription Package).

This Agreement is valid for an indefinite period of time; however, the conditions set out in the promotions selected by the Service Provider or Subscription Package may vary and will be defined in the terms of the specific promotion.

The Service Provider has the right to terminate the use of any of the Yourway Booking and Services Ltd services at any time by providing Yourway Booking and Services Ltd with not less than thirty (30) days written notice. Such notice must be sent to info@yourwayapp.com and is only valid upon receipt of an acknowledgment from Yourway Booking and Services Ltd.

Yourway Booking and Services Ltd may terminate this Agreement with immediate effect in the following cases:

delays in payment of the Fees by more than 28 days,
another significant breach by the Service Provider of the provisions of this Agreement, which includes the Price List, Privacy Policy, and any promotion regulations or packages,
when it is found that the Services are provided by the Service Provider in an unlawful manner, in particular in a situation where the Services are illegal or are provided without the necessary permits, applications, or registrations required by law,
when the declared or actual subject matter of the Service Provider's Services may lead to Yourway Booking and Services Ltd's violation of the law or, in the opinion of Yourway Booking and Services Ltd, damage Yourway Booking and Services Ltd's reputation,
in the event of termination of the Personal Data Processing Agreement.

Detailed Conditions for Service Provision

The Service Provider will gain access to the functionality and content of the Application upon acceptance of the terms of this Agreement and successful Registration.

The Service Provider is obliged to provide complete and truthful personal data and other data required during Registration, and the Service Provider agrees to check and update such data regularly, without any prompts or requests from Yourway Booking and Services Ltd.

Creating a Service Provider Account in the Application by the Service Provider is essential to:

accepting the terms of this Agreement which includes the Price List, Privacy Policy, Schedule 1 - Personal Data Processing Agreement, and any terms and conditions specific to a selected package or promotion;
submitting a statement that the data provided in the Account creation form is current and truthful;
Yourway Booking and Services Ltd's authorization to process the Service Provider's personal data saved on the Service Provider's Account in order to provide services as part of the Application and for diagnostic and statistical purposes.

The Service Provider undertakes and warrants that:

the person activating the Yourway Booking and Services Ltd service and Application is authorized to do so;
it is authorized to enter data into the Application, Account, or Profile and that such action does not infringe upon the rights of any third parties;
all information and data provided in the Application, Account, and Profile will be true and accurate.

Reservation, Confirmation and Cancellation

Reservations are made via the Customer Application. The Service Provider can confirm the Booking automatically or manually using the Application. The Booking takes place upon confirmation by the Service Provider (automatically or manually).

The automatic booking confirmation mode is set as a default; however, the Service Provider can change this from automatic to manual in the Profile settings. By changing the confirmation mode from automatic to manual, the Service Provider undertakes to confirm the Booking within 24 hours of receiving the Reservation request.

The conditions on which the Booking is made may be specified by the Service Provider in the information made available to the Customer in the Application before making the Booking. The content of this information and generally applicable provisions, in particular provisions on consumer rights, determine whether, what type and content the contract is accepted between the Service Provider and the Customer.

The Application allows for the possibility of cancellation of the Booking by the Customer even after prior confirmation by the Service Provider. The effects of canceling a Booking may be specified in the Service Provider(s) terms and conditions of the Booking.

Fees

The Service Provider is obliged to pay Yourway Booking and Services Ltd the Fees for using the Application, in the amounts specified in the Price List or other applicable documents and in the manner specified in this Agreement.

Failure to pay the Fee within 7 days of the first payment attempt by Yourway Booking and Services Ltd will result in the suspension of the use of Yourway Booking and Services Ltd services as part of the Application, and a block will be put on the Service Provider's Account.

If the Service Provider activates the card payment option, the Service Provider accepts that the Customer payments received by the Service Provider will be reduced as detailed in the payment processing terms.

Yourway's Rights and Responsibilities

Yourway Booking and Services Ltd is entitled to carry out verification activities aimed at checking the information contained in the Application and Accounts and Profiles in terms of their authenticity and compliance with this Agreement and any applicable laws and regulations.

The total liability of Yourway Booking and Services Ltd under this Agreement for failure to comply with the terms of this Agreement or failure to use reasonable care and skill is limited in the aggregate to the amount representing the sum of Yourway Booking and Services Ltd's remuneration received from the Service Provider within three months before the date of the damage.

Yourway Booking and Services Ltd does not bear any responsibility towards Users related to the Service, including payment by the Customer for the Service. In addition, Yourway Booking and Services Ltd is not liable to Service Provider(s) for:

interruptions in the operation of the Application arising from reasons beyond the control of Yourway Booking and Services Ltd, in particular, those constituting force majeure;
functioning of ICT systems and telecommunications networks when making payments via the Application;
problems or technical difficulties on the part of the Service Provider related to the operation of computer or telecommunications equipment that impede or prevent the use of the Application or services offered through it;
damages caused by Users in connection with the operation of the Application or their activities in it, including those related to the violation of any laws, the unauthorized use of data made available through the Application, providing false and incomplete data, and outdated information or failure to update it;
damages caused by Users through violation of the rights of third parties, as well as damages caused by the actions of third parties;
damages caused by Users in connection with their improper performance or non-performance of contracts accepted via the Application;
damages incurred by Service Provider(s) in connection with blocking or deleting an Account from the Application;
the content of opinions published by Customers in the Customer Application.

Complaints

Complaints should be submitted via email to info@yourwayapp.com.

Complaints will be considered within 30 days of their receipt. In complicated cases or when the complaint cannot be resolved within the above deadline for reasons not attributable to Yourway Booking and Services Ltd, Yourway Booking and Services Ltd reserves the right to extend the deadline for examining the complaint to a maximum of 8 weeks.

Yourway Booking and Services Ltd's decision on the complaint will be final and will be sent to the email address indicated in this Agreement or relevant Registration as applicable.

Technical Requirements

In order to use the Application, it is necessary to have devices that allow access to the internet, email, and a web browser. The use of Yourway Booking and Services Ltd services via the Application requires an active internet connection. Using the Application on a mobile device requires a functional mobile device.

Requirements that mobile devices must meet: Android operating system not older than version 4.00 or iOS (Apple) operating system not older than version 8.0.

Requirements that must be met by computers (laptops, PCs): the ability to run the Chrome web browser in the latest version available and access to the internet.

Yourway Booking and Services Ltd uses cookies, which enable the collection of information related to the use of the Application. Cookies are text files that are saved on the hard disk in the computers of persons visiting the Application in order to save information and data on the use of the Application in them. Failure to enable cookies may result in irregularities or difficulties in the operation of the Application.

Making Mobile Payments

Yourway Booking and Services Ltd has put an agreement in place with a third-party payment gateway provider to provide the ability for Service Provider(s) to take payment from Customers using both credit and debit cards. The Service Provider may activate the option for the Customer to pay by card (Visa, Mastercard, and American Express) through the "Pay by App" service within the Application.

The services of the payment gateway provider are completely separate from Yourway Booking and Services Ltd and do not form part of this Agreement. Yourway Booking and Services Ltd does not collect or store any payment card data. Yourway Booking and Services Ltd does not directly support payment transactions and is not a payment service provider or payment institution within the meaning of the Mobile Payments Regulations 2017, SI 2017/752.

Payments made by credit or debit card, by the Customer to the Service Provider for the Service rendered are settled by: the EU payment institution Adyen B.V. based in Amsterdam, the Netherlands, in accordance with the regulations available at https://www.paystack.com/terms.

By providing debit or credit card account information through the Yourway Booking and Services Ltd Application, you represent, warrant, and covenant that: (1) you are legally authorized to provide such information to us; (2) you are legally authorized to perform payments from the debit or credit card account(s); and (3) such action does not violate the terms and conditions applicable to your use of such debit or credit card account(s) or applicable law.

Mobile Payments - Service Provider Terms

Service Provider(s) who wish to use our Mobile Payments shall be charged a fee for processing payments according to the current local pricing (the "Processing Fee.") For details, contact info@yourwayapp.com. Such Processing Fee shall be subject to change without notice in our sole and exclusive discretion.

If a Customer is not the authorized user of the payment method or otherwise contests the transaction, the amount of a transaction may be reversed or charged back provided that the transaction: (a) is disputed, (b) is reversed for any reason by the payment network, Yourway Booking and Services Ltd's payment gateway provider, or the Customer or its financial institution, (c) was not authorized or Yourway Booking and Services Ltd has any reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of these Terms.

Once you create your Service Provider Account through the secure form, you will have the opportunity to designate a deposit account into which you wish to be paid out. Once funds for the Mobile Payments have been completed and are settled, they shall be available for withdrawal. Payouts shall be automatically transferred to your account less any fees every business day. It generally takes 2-5 business days.

By accepting card transactions through Mobile Payments, you agree to process returns of and provide refunds and adjustments for your goods or services in accordance with these Terms. You are obliged to disclose your refund or cancellation policy to Customers at the time of purchase and/or booking, as applicable, and can refund transactions up to thirty (30) calendar days following the date of said transaction.

Personal Data Privacy

By using the Application, the Service Provider agrees that Yourway Booking and Services Ltd may collect and use their personal data and the personal data of its customers. Yourway Booking and Services Ltd shall use the personal data collected through the Application only as described in the Personal Data Processing Agreement (Schedule 1) and in accordance with the GDPR.

The Personal Data Processing Agreement is an integral part of these Terms of Use and governs the processing of personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Final Provisions

Yourway Booking and Services Ltd reserves the right to periodically change the terms and conditions of this Agreement together with the Price List, Privacy Policy, and Schedule 1 - Personal Data Processing Agreement. Any changes will be published in the form of a uniform text together with information on their implementation on the Yourway Booking and Services Ltd website: https://www.yourwayapp.com.

The new terms and conditions shall take effect from the date of publication on the website. If the Service Provider does not accept any of the changes, it must delete its Account within 7 days of notice of the change and cease using the Application. Continued use of the Application will be deemed to be acceptance of the new terms and conditions.

This Agreement shall be construed in accordance with the laws of England and Wales, and the parties agree to submit to the exclusive jurisdiction of the English courts.