Frequently Asked Questions
Everything you need to know about booking services and running your business on YourWay.
About YourWay
What is YourWay?
YourWay is a Nigerian booking platform that connects customers with local service providers. Customers can discover, browse, and book services like haircuts, massages, facials, photography, and more. Service providers can list their business, manage bookings, and receive payments — all from one account.
Where does YourWay operate?
YourWay currently operates in Nigeria. You can filter businesses by city: Lagos, Abuja, Kaduna, Nasarawa, and Ogun.
What types of services are available?
Services are grouped into 10 categories: Barbershop, Makeup, Massage & Wellness, Hair & Styling, Nails, Tattoo & Piercing, Fitness, Photography & Videography, Eyebrows & Lashes, and Facials & Skincare.
Do I need an account to browse services?
No — you can browse and discover businesses freely without an account. You only need to create an account when you're ready to book a service or list your business.
Creating an Account
How do I create an account?
Go to the sign-up page and enter your email address, or continue with Google. If you're new, you'll fill in your name, phone number, and a password. You'll then receive a 6-digit OTP on your phone to verify your number, after which your account is created.
Can I sign up with Google?
Yes. Tap 'Continue with Google' on the login page. If your Google account is new to YourWay, you'll be taken to a short sign-up form to complete your profile. Existing users are logged in immediately.
What phone number do I need?
You need a Nigerian phone number (country code +234) to sign up. Your number is used to verify your identity via OTP.
Can I log in with my phone number instead of email?
Yes. On the login page, switch to the Phone tab, enter your number with the +234 country code, and enter your password.
How do I reset my password?
On the login page, tap 'Forgot password?' and enter your phone number or email. An OTP will be sent to your phone. Once verified, you can set a new password. Your new password must be at least 8 characters and include an uppercase letter and a number.
Booking Services
How do I find and book a service?
Go to the Discover page and search by keyword, or browse by category or city. Select a business, choose a service, then pick an available date and time slot. Review the appointment details and confirm your booking.
What payment options are available?
Payment depends on the business. Some businesses accept 'Pay at venue' (cash or card when you arrive), while others require online payment at the time of booking via Paystack. The available option is shown on the booking confirmation screen.
Can I pay with my Way Credits?
Yes! If a business accepts online payment, you'll see a 'Pay with wallet' option at checkout. Way Credits (your cashback balance) can be used to pay for bookings.
What are Way Credits?
Way Credits are earned automatically — you receive 1% cashback on every completed booking. Credits never expire and can be used to pay for future services on YourWay.
Can I cancel a booking?
Yes. Go to your dashboard, open the Bookings section, and select the booking you want to cancel. You'll be asked to provide a reason. Note that cancellation policies may vary by business. Paid bookings may be subject to the business's refund policy.
What booking statuses will I see?
Bookings can have these statuses: Pending (awaiting business confirmation), Confirmed, Pending Payment (payment required to finalise), Completed, Cancelled, Rescheduled, or No Show.
Subscription & Plans
What subscription plans does YourWay offer?
YourWay has two plans. Way Basic is free forever — it includes a business profile, portfolio photos, referral links, no-show protection, KYC & payouts, up to 3 services, and up to 30 bookings per month. YourWay Pro (₦10,000/month) unlocks unlimited services, unlimited bookings, analytics, employee management, discounts & promotions, client management, product inventory, and priority placement in search results.
How much does YourWay Pro cost?
YourWay Pro is ₦10,000 per month. All business owners — new and existing — get their first month at 80% off (₦2,000). From the second month onward, the full price of ₦10,000/month applies. You can cancel at any time.
How do I upgrade to Pro?
Go to your business dashboard and open the Subscription section. Click 'Upgrade to Pro'. You'll be taken to a Paystack payment page to complete the payment. Once paid, your plan upgrades instantly and all Pro features are unlocked.
What happens if I cancel my Pro subscription?
You keep Pro access until the end of your current billing period. After that, your plan reverts to Way Basic. Features like analytics, employee management, and discounts will be locked until you re-subscribe.
Can I still use YourWay if I stay on the free plan?
Yes. Way Basic is fully functional for getting started — you can list your business, add up to 3 services, receive up to 30 bookings per month, upload portfolio photos, enable no-show protection, complete KYC, and receive payouts. Upgrade when you need more capacity or advanced features.
Adding & Managing a Business
Do I need a separate account to list my business?
No. Your YourWay account covers everything. Once you have an account, you can add your business directly from within it — no second sign-up needed. You can use the same account to both book services and manage your business.
How do I add my business to YourWay?
After logging in, navigate to 'Add my business'. You'll enter your business name (minimum 5 characters), verify a business phone number via OTP, and optionally add a short description and select your service categories. Once submitted, your business profile is created and you can continue building it from your business dashboard.
What can I set up after creating my business?
On the free plan you can: add up to 3 services, set working hours, upload portfolio photos and a cover photo, enable no-show protection, manage bookings, complete KYC, and request payouts. Upgrading to YourWay Pro unlocks unlimited services, unlimited bookings, analytics, employee management, discounts, client management, and product inventory.
How do I add services to my business?
Go to your business dashboard and open the Services section. Tap 'Add Service' and fill in the service name (minimum 5 characters), category, price in ₦, and duration in minutes. You can also add an optional description. Services can be edited or removed at any time. The free plan allows up to 3 services — upgrade to Pro for unlimited.
Can I add team members?
Yes — employee management is available on YourWay Pro. In the Employees section of your business dashboard, go to your Team Invite Code and share it with your staff. Employees log in to their own YourWay account and use the 'Join a Business' option with that code to join your team.
How does payment work for my business?
In Account Setup, you choose your payment method: 'Cash at venue' (customers pay when they arrive) or 'Online Payment' (customers pay through Paystack when they book). Earnings from online payments go into your YourWay wallet.
How do I withdraw my earnings?
In the Payouts section of your business dashboard, you can request a payout from your wallet. The minimum payout amount is ₦5,000. Payouts are processed by YourWay; you can track the status (pending, processing, completed, failed) in your payout history.
What is KYC verification and do I need it?
KYC (Know Your Customer) verification confirms your identity as a business owner. It unlocks a verified badge on your profile and access to higher payout limits. KYC is available on both free and Pro plans. Verification typically takes 1–3 business days.
What documents are accepted for KYC?
You can verify using one of three documents: BVN (Bank Verification Number — 11 digits), NIN (National Identification Number — 11 digits), or CAC registration number (format: RC123456 for registered businesses).
What is No-Show Protection?
No-Show Protection lets you charge customers a deposit fee if they miss their appointment without cancelling. It requires KYC verification to activate and is available on both free and Pro plans. You can toggle it on or off in the Account Setup section of your business dashboard.
Can I offer discounts or promo codes?
Yes — discounts and promotions are a YourWay Pro feature. The Discounts section lets you create percentage-based or fixed-amount discounts with a promo code, date range, minimum purchase amount, maximum discount cap, and usage limits.
Account & Support
How do I change my password?
Go to your dashboard and open the Security section. Enter your current password, then your new password. It must be at least 8 characters and include an uppercase letter. Your new password must also match the confirm field.
How do I add a payment card?
In your dashboard, go to Payment Methods and tap 'Add Payment Method'. YourWay uses Paystack to securely save your card — a small dummy charge of ₦50 is made to validate the card and is not deducted from your account.
How do I contact support?
Email us at info@yourwayapp.com or call +1 (316) 730-5968. You can also visit the Help page from within your dashboard.
Trust & Verification
What does a verified badge mean?
A verified badge means YourWay has confirmed certain information about a business. There are two tiers: a blue Verified badge (email and phone confirmed) and a green Fully Verified badge (email, phone, and identity/KYC confirmed). Fully Verified businesses have gone through a stricter vetting process.
How does a business get fully verified?
To become Fully Verified, a business must verify their email address, verify their phone number, and submit identity documents (KYC) for review. Once all three checks are approved by the YourWay team, the business is granted the green Fully Verified badge.
What is the Performance Score?
The Performance Score is a data-driven measure of how reliably a business serves customers. It's built from four metrics: Acceptance Rate (how often the business accepts bookings), Completion Rate (how often booked sessions are completed), Cancellation Rate (how often bookings are cancelled), and On-Time Rate (how often services are delivered on time). You can see the full breakdown on a business's Trust tab.
How is the Reliability Score calculated?
The Reliability Score (0–100) is a weighted composite: Completion Rate counts for 40%, Acceptance Rate for 25%, No-Cancellation Rate for 20%, and Customer Rating for 15%. A score of 75+ is considered Highly Reliable (green), 50–74 is Moderately Reliable (amber), and below 50 is Building Reputation (red). Scores improve automatically as more bookings are completed.
Can any user leave a review?
No. To maintain the integrity of ratings on YourWay, only customers who have completed a booking with a business can leave a review. This prevents fake or unverified reviews from inflating scores.
How are ratings weighted?
Recent reviews carry more weight than older ones. Reviews from the last 30 days have 1.5× weight, reviews from the last 90 days have 1.2× weight, and older reviews have standard 1.0× weight. This ensures a business's current performance is reflected more accurately, and that older poor experiences don't unfairly penalise businesses that have improved.
Still have questions?
Read our step-by-step guide or reach out to our support team.